What information do we collect?
Personal Information and registration details:
- specific details about you (first and last name, email address, gender, birthdate, physical address, phone number, occupation, etc);
- payment details (credit card number, e-wallet account or bank account details).
- to maintain our relationship with you;
- to set up, manage and update your account;
- to provide and operate the Services (such as for payment processing).
As long as required to manage the relationship
- technical information provided by your device (software and hardware information, type of browser and operating system, language preference, screen resolution, access time and the domain name of the website from which you linked to the Services);
- analytics information (e.g. pages viewed, the amount of time spent on particular pages, online browsing, clicks, actions, time stamps, alerts,
- to improve our website, the user experience, troubleshooting errors and bugs;
- to conduct analytics, statistical and research purposes;
- to provide you with a responsible affiliate marketing environment;
As long as required to fulfil the purposes (see section “Cookies”).
- collecting information which you provide us voluntarily. For example, records of correspondence we have with you via email or share additional information about yourself through your use of the Services.
- to communicate with you, to keep you informed of our latest updates;
- to market our Services, to serve you advertisements.
For the duration of the relationship
We collect personal information when you and /or your referred players as appropriate use our online gambling services, join our affiliate program, make customer enquiries, register for information or other services, or when you respond to us. Selected third parties, to whom you and /or your referred players as appropriate have chosen to disclose personal information, may also provide us with personal information. The types of personal information we may collect could include, for example, your name and e-mail address, home address, telephone number, debit/credit card data and other information collected upon registration or through online surveys or questionnaires.
How is your and/or your referred players’ information processed?
Your and/or your referred players’ information may be disclosed for processing to any other companies within the Group and their employees; any third party service providers who use your and/or your referred players’ personal information to provide services to us – such as: payment service providers, marketing service providers, data verifiers and financial institutions, to the extent necessary for the completion of payments, joint marketing campaigns, facilitate the opening of new accounts, and fraud prevention for services provided through our website; or any auditors or contractors or other advisers auditing any of the Group’s business processes.
Any processing performed by any recipients will be governed by the necessary data processing agreement in the form and substance required by applicable law, thereby preserving your and/or your referred players rights under applicable data protection laws.
What is your responsibility towards your referred players?
If you yourself receive and process personal information from players that you subsequently refer to us then you shall ensure that they have given their express consent to such transfer to us and this personal information is processed and transferred from you to us in accordance with relevant laws but in any event under terms no less stringent than those set out herein. You agree to indemnify us against all claims and associated costs brought against and suffered by us due to your breach of this clause.
Whom is your and/or your referred players’ information disclosed to (“recipients”)?
We ensure that your and/or your referred players’ information will not be disclosed to government institutions or authorities unless:
• we have your and/or your referred players’ written consent to share such personally identifiable information with third parties;
• we require your and/or your referred players’ personally identifiable information to provide the services that you have requested (if any);
• we respond to subpoenas, court orders or legal process;
• we find that your and/or your referred players’ actions on our web sites violate our terms of service, or any of our and/or your referred players’ usage guidelines for specific services.
In addition, we reserve the right to disclose and transfer your and/or your referred players personal data to our respective payment settlement service providers and financial institutions.
Keeping your and/or your referred players’ data safe is our main obligation.
Internal access to all data is limited and strictly monitored. We have implemented suitable security policies, rules and technical measures to protect and safeguard the personal data under our control from unauthorized access, improper use or disclosure, unauthorized modification, unlawful destruction or accidental loss. All our employees and data processors or handlers who have access to and are associated with the processing of your and/or your referred players’ personal information are obliged to respect the confidential nature of your and/or you referred players’ information pursuant to applicable data protection and privacy laws.
We may send you and/or your referred players a permanent cookie when you or they register with us. A cookie is a small file that can be placed on your and/or your referred players’ computer hard disk for record-keeping purposes. Cookies can help us recognize you and/or your referred players when you or they next visit our website, note the advertisements you or they click on and the other sites you or they enter via a link from our website. This allows us to tailor the service we provide to your or their preferences. We may also use the data generated from cookies to compile statistical data on your and/or your referred players use of our website. You and/or your referred players are not obliged to accept a cookie from us or from any other website. You and/or your referred players can modify your browsers so that it will not accept cookies. Please consult the “Help” section of your and/or you referred players browser for instructions on how to do so correctly. However, for legitimate security reasons, we may refuse access to specific website content unless you and/or you referred players accept the use of a cookie or similar device.
Protection of Minors
The services provided on this website are not intended for or directed to minors or persons under the age of legal consent. Any person who provides their information to us represents to us that they are 18 years of age or over the age of legal consent in their jurisdiction. We reserve the right to access and verify any personal information submitted by or collected from your referred players. If we become aware that a minor has attempted to or has submitted personal information via this website, we may not accept this information and may take steps to remove such information from our records.
Transfer outside the European Union
You are entitled to fill in a data subject access request, This means you have the right to demand a copy of your personal data that we keep. You may request updates and modifications in your Personal Data (for instance, if you think that your Personal Information is inaccurate, you may request an update or complete removal). Please note that you may also request that we correct errors in relation to your Personal Information (except in cases where the information is required to be kept in its original format in accordance with any applicable laws and regulations).
To be forgotten
You can request a complete removal of any of your Personal Data. Please note that this does not clear us from responsibility to fulfill the compulsory retention periods under other laws.
You have the right to opt out easily by clicking the respective section in the footer of the communication but if you would like to opt out manually, you need to contact the customer support.
You are entitled to receive personal information in a machine-readable format that you have volunteered. This allows you to obtain and reuse your information in various services for your own purposes.
In certain cases, you can object to the processing of your personal data, i.e. you have also the right to object to the direct marketing (including profiling) use of your personal information.
How to contact us
If you have any general questions about the Services or the information that we collect about you and/or your referred players and how we use it, please contact us via email at email@example.com or by sending a letter to:
Attn: Data Protection Officer
13/1 Line Wall Road, GX11 1AA, Gibraltar
We will make an effort to reply within a reasonable timeframe. Please feel free to reach out to us at any time. If you are unsatisfied with our response, you can reach out to the applicable data protection supervisory authority.